Refund policy

Returns You can return your order within 30 days of delivery, as long as the oyster has NOT been opened. The set must be unused, complete, and in its original packaging.

Because each set is a one-time pearl-opening experience, we cannot accept returns once the oyster has been opened.

No Pearl Inside? We've Got You Covered In the rare case that your oyster has no pearl inside, contact us with a photo or short video of the opened oyster within 7 days of delivery, and we will send you a replacement oyster free of charge.

Damaged or Wrong Items Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and we will cover any return shipping.

How to Start a Return Email us at victariel.jevelry@gmail.com with your order number. We will reply with return instructions. Items sent back without contacting us first cannot be accepted.

Return address: Victariel 415 Stump Rd, Apt 410 North Wales, PA 19454 United States

Return Shipping For unopened returns, return shipping is paid by the customer. Original shipping charges, if any, are non-refundable.

Refunds Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few extra days to post the refund.

Exchanges The fastest way to get a different item is to return the unopened one and place a new order.

Questions? Contact us at victariel.jevelry@gmail.com.